Shipping Information

How long does shipping take?
When you order on uk.designvalley.com, your designvalley products should typically arrive to you within 5-7 days, but on the odd occasion deliveries may take longer, particularly during peak periods such as Christmas and Sale events. Shipping is free on orders £50 or over.

If you have any queries, you can contact our Customer Support team by email.

Has my order shipped?
When your order ships you will automatically receive an email alert. If you haven’t received a shipping confirmation email you can always login into your account to check your order status or click the “View your order” link in your original order confirmation email.

How do I get my tracking number?
The tracking number for your order will be available on the order status page once your order ships. You can access the order status page via the “View your order” link included in your order confirmation and shipping confirmation emails. If you have your tracking number to hand you can check the status of your delivery

Do you ship outside of the United Kingdom?
At this time, orders placed on uk.designvalley.com can only be shipped to addresses in the United Kingdom excluding Jersey, Guernsey and the Isle of Man. For Germany, France and Spain please visit http://designvalley.org/ To purchase designvalley products in other countries, go to our international page and select your country.

Can I change my shipping address?
Unfortunately, you cannot change the shipping address after you submit your order. Orders with physical shipments are immediately sent to our fulfilment centre to be packaged and shipped and cannot be retrieved or changed. If your shipment is not successfully delivered it will be returned to the fulfilment centre and a credit will be made to your account.

Returns and Cancellations

What is your return policy?
designvalley is happy to offer a 30-day money back guarantee on uk.designvalley.com orders. For a detailed return policy please visit our Return Portal.

How do I request a return?
Please visit our Return Portal and follow the instructions. You will need your order number and the email address associated with the order, plus the SKU code or name of the product(s) you wish to return.

How do I cancel my order?
Order cancellations are only accepted on orders that have not shipped. Please note that due to the speed of order processing we may not be able to cancel your order. To request cancellation of your order please contact our Customer Support team.

When will my credit appear on my credit card?
Please allow 10-14 business days for any refunds resulting from an order cancellation or return to process and appear on your credit card statement.

Do I have to pay for the cost of returning the product?
Customers returning products would be required to arrange and pay for the shipping back to our designated location in the UK. Costs would vary depending on the service and carrier selected by the customer, and the location being shipped from. In some instances designvalley would arrange and pay for the returns, but these would be assessed individually based on specific circumstances.